📦 Track Your Order with Ease

Stay updated on your purchase status at Shop24Seven by simply entering your Order Number or Tracking ID. You’ll be able to check the latest updates on your most recent order as well as your complete order history.

Click on your Order Number to view detailed shipment and tracking information, including delivery status and estimated arrival time. Please allow 7–10 business days from the date of order placement for delivery.

 

🚚 Order Status Guide

• Cancelled – Your order has been canceled due to unforeseen reasons.
• Order Placed – Your order was successfully placed. Our team will confirm it within 24 hours.
• Order Confirmed – Your order has been confirmed and is now being prepared for shipment.
• Order Shipped – Your package has been handed over to our courier for delivery.
• Order Delivered – Your order has been successfully delivered to the provided address.
• Products Reviewed – You have submitted a review based on your product experience.
• Refunded / Returned – Your order has been returned or refunded as per your request.

 

🛠️ How to Register a Complaint

To submit a complaint regarding a delivered order, follow these simple steps:

1. Enter your Order Number or Tracking ID in the “Order Tracking” section.
2. Click on the “Complaint” button next to the order you’re concerned about.
3. Choose the type of complaint:
   • Damaged Product
   • Incomplete Order
   • Need to Exchange
   • Want to Return
4. Select the specific product(s) you’re filing a complaint for.
5. Choose the reason for your complaint from the dropdown list.
6. Add any additional notes in the complaint text box.
7. Upload relevant evidence (e.g., invoice, product photo, packaging image).
8. Click “Submit Complaint” to generate a complaint number.
9. Our support agent will contact you within 24 working hours to verify and proceed with your complaint.