To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

đź“ť How to Submit a Complaint

  1. Enter your Order Number or Tracking ID in the “Order Tracking” section.
  2. Find the order you’re concerned about and click the “Complaint” button.
  3. Choose the Complaint Type:
    • Damaged Product
    • Incomplete Order
    • Need to Exchange
    • Want to Return
  4. Select the specific product(s) you want to file a complaint for.
  5. Choose the Reason for your complaint from the dropdown menu.
  6. Add your Complaint Details in the provided text box.
  7. Upload supporting files (e.g., Invoice, Product Photo, or Box Image).
  8. Click “Submit Complaint” to receive your unique complaint number for tracking.
  9. Our support team will contact you within 24 business hours to verify and process your complaint.
 

📦 Track Your Complaint Status – Shop24Seven

You can track the status of your complaint anytime at Shop24Seven. Simply enter your Complaint Number or Order Number to view your complaint history. Click “Show Details” to access in-depth information about your case.

Please allow up to 24 hours for our support team to review and register your complaint before proceeding further.

🛠️ Complaint Statuses

  • Complaint Submitted ("Complaint Created")
     Your complaint has been submitted successfully. A customer service representative will contact you for confirmation.
  • Complaint Under Process ("In-Process with Warehouse/Finance")
     Your complaint has been verified and forwarded to the appropriate department for resolution.
  • Complaint Resolved/Closed/Invalid ("Complaint Closed")
     Necessary action has been taken, and the complaint has been closed following customer acknowledgment.
  • Invalid/Rejected Complaint
     If your complaint doesn’t meet company policy or lacks sufficient grounds for action, it will be marked as invalid.

đź“‹ Complaint Policies

  • Complaints must be submitted within 72 hours of delivery to be considered valid.
  • Customers are required to provide proper evidence (e.g., product images, invoice) to successfully register a complaint.
  • Used products are not eligible for return, replacement, or refund.
  • Replacement of damaged items may take 5–7 business days for delivery.
  • For refunds, customers must provide complete bank details (IBAN, Bank Name, and Account Title). Refunds are processed within 48 working hours, though delays may occur due to banking issues.
  • If a return is required, the customer must ship the product as per instructions, clearly mentioning the Order Number & “Return” on the package. The courier slip must be uploaded with the complaint. Upon receipt and inspection per SOP, further action will be initiated.

Note: Shop24Seven reserves the right to amend this policy at any time without prior notice.

Â